![]() ![]() Potentially create and maintain work orders with remote diagnostic segments Quickly and accurately communicate summaries of actionable recommendations Perform remote diagnostics using Service ADVISOR™ Remote and Remote Display Access (RDA) Monitor incoming Diagnostic Trouble Codes and distribute to appropriate party Monitor incoming Expert Alerts and distribute to appropriate party for customer contact (or perform customer contact) ![]() Provide support, training and counseling to employees to ensure their professional development and success Responsible for the on-going development and support of a problem resolution data base (KBase) Reports status of key operating metrics for the Technical Communicators to monitor ongoing performance Supports the creation of Standard Operating Procedures for the Technical Communicator / Machine Monitoring group Supports operations of the Technical Communicator group for multiple product linesĮnsures all cases are handled with exceptional case quality and customer experience and in a timely mannerĬo - Manages John Deere JD Link MTG administrative and alert notification duties for the Company through CTAC operations and personnelĮscalates issues of higher complexity to John Deere DTAC or other resourceĬommunicates relevant information throughout the CompanyĬontinually refines the concept of operations for the Technical Communicator group MACHINE MONITORING SPECIALIST POSITION SUMMARY: Responsible for monitoring, distributing, and tracking Expert Alerts and JDLink™ Diagnostic Trouble Codes (DTCs) within John Deere's Enhanced Machine Health Dashboard with the intent of quickly diagnosing equipment problems to minimize machine downtime for our customers. ![]() ![]() Ongoing refinement of related processes and procedures for Technical Communicator operations is required. Additional responsibilities for planning, developing, and executing internal and external training programs for the company may also be part of this position. The Technical Communicator will also support internal and external customer technical support, enterprise-wide, in a call center environment.Īctivities are primarily aimed at leading multiple employees focused on customer issue resolution that is accomplished by properly diagnosing the situation(s) and directing the appropriate company resources required to resolve the issue. This position is designed to be the liaison of support between dealership technicians and factory Dealer Technical Assistance Center. TECHNICAL COMMUNICATOR POSITION SUMMARY: Provides support within the role of Technical Communicator to address the needs required for 21st Century dealer technicians. WORKS CLOSELY WITH: Technicians, Location Managers, Service Managers, Parts Managers, Integrated Solutions Consultants, Sales Professionals and Product Specialists. JOB TITLE: Technical Communicator / Machine Monitor Specialist Do you have a passion for precision agriculture? Are you a self-motivated, hands-on person? Do you enjoy working with production ag customer and helping to find the best solutions for the problems they are currently facing, keeping them operating at the highest level possible? Would you like to join a team of highly respected individuals who work together to provide the best service and products out there? We provide ongoing training and career advancements! Come join our team! We are looking for an experienced individual to fill our Technical Communicator/Machine Monitor Specialist position. Are you looking for an exciting career with a leading John Deere Dealership? 21st Century Equipment is looking for qualified candidates to fill our open positions. ![]()
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